Dispute resolution

Disputes regarding the improper performance or non-performance of a contract are handled outside of court in accordance with the procedure established by the Law on the Protection of Consumer Rights of the Republic of Lithuania at the State Consumer Rights Protection Authority, address: Vilniaus st. 25, 01402 Vilnius, e-mail tarnyba@vvtat.lt, tel. (8 5) 262 67 51, website www.vvtat.lt.

You can apply electronically through the EGS platform http://ec.europa.eu/odr/.